Please follow these steps 1-by-1 to get the best out of your Olive Hearing Aid.
Confirm you have within the Olive box,
- One Olive Hearing Aid.
- One Charging Dock.
- Six different ear tips*
- One USB cable.
- One User Manual.
- A set of Blue/Red stickers.
*Note: Five additional ear tips in a case + one ear tip on the Olive
DO NOT TURN ON the Olive yet. Before you Turn ON the Olive, there are a few essential steps that need to be done.
While the Olive remains OFF, try each of the different ear tips provided. Find the ear tip that best seats the Olive snug and comfortable in your ear canal.
*Tip: The foam tip is found to be more sound resistant. so you are less likely to encounter feedback or external noise with the foam tip.
This is an optional step to help you identify an Olive if you have multiple Olives. Use one of the stickers provided to place a Red or Blue label on the Olive. Conventional Hearing Aid usage rules dictate that a Right hearing aid has a Red Color label while a Left Hearing Aid has a Blue label. Place a Red Or Blue sticker anywhere on the Olive that would cause you the least inconvenience.
*Note: Using this color code when naming the Olive hearing Aid in the App might be helpful.
Download the Olive Hearing Aid App from the Google Play Store if you have an Android Device or the App Store if you have an iPhone.
Once you have downloaded and opened the Olive App, you need to “Sign Up”. The options are similar on both Android and iPhones.
The following are the basic info we need to setup your Olive.
- Enter your E-mail address.
- Create a password for your Olive account
- Create a Profile name
- Enter your Birth date**
- Select your Gender.
Click ‘REGISTER’ to register your account. If you already have an account with us, just Sign in.
** - The Age does not have to be precise to the date. If you are concerned about your privacy, any date close to your birth date will do. The reason for this information is that the Hearing Algorithm used in the App provides a customized gain value based on age.
(If you have multiple Olives, perform the steps below on each Olive one after another.)
Turn ON the Olive Hearing Aid by pressing the button down for a second.
You should see a green light flash on the Olive. This Olive is ON.
For an iPhone, continue with this step. For an Android Device skip to Step 7.
Open Settings >> Bluetooth
*Note: If Bluetooth isn’t ON, please TURN ON Bluetooth.
Hold the button down on the Olive for 2-3 seconds till you hear a command “pairing” or see a green light blinking on the Olive. This should put the Olive in a pairing mode.
- You will find the Olive listed as an available bluetooth device.
- Click on the Olive name listed. You should hear a command “Your Olive is connected”
- When the connection is complete, the light stops blinking on the Olive.
- Open the Olive Hearing Aid App and follow the on screen instructions.
a. Add your device by clicking on the ‘+’ symbol.
b. Add Olive
c. Since your device is already connected, Click on Next.
d. As stated in the figure below, if you can see the headset icon (pointed by the Red Arrow) in the status bar your Olive is connected and Click “Connect”. If you are using an iPhoneX, the headset icon is not openly visible. You will have to expand the menu options on the top to view the headset icon.
e. DO NOT click on Add yet. Wait. Wait for a pop-up Window. Click "Pair".This should pair your Olive with the App.
*Note: Although the pop-up window should pop-up immediately, in worst case scenarios, it could take as long as 15 seconds. If it fails beyond that, it is possible that the Olive is low on charge, hence the erratic behavior. Charge the Olive and try the process again.
f. Now, Assign a name to your Olive. You could use a name that will help you identify your Olive. For example, your Name, followed by the sticker color.
g. Now your Olive should be paired with the App. You should be able to
see the main window of the App.
Continue with Step 8 for an iPhone.
a. Pairing an Olive with an Android smartphone for the first time:
Connect the Olive to your smartphone using system settings.
1. Open Settings
2. Turn ON Bluetooth if Bluetooth is OFF.
3. Make sure your Olive is ON and is in Pairing mode. (Follow this article to place the Olive in pairing mode). Place the Olive close to the smart phone.
4. When you see the Olive show up on the list of devices under bluetooth, Select the Olive.
The light on the Olive will stop blinking when the Olive is paired to the smartphone.
5. After the Olive is paired, open the App, and "Add the Olive" as shown below.
Here is a tutorial Video for the Android:
This is a video showing the screenshot of the pairing process between an Olive and an Android phone.
Now your Olive is paired with the App. You should be able to
see the main window of the App.
Step 8: Perform the Hearing test to get an estimate of your Hearing level. The hearing test can done by clicking on “Test”.
a. Select the ear for which you intend to use this Hearing Aid. In this example, with the Red Label on my Olive, I intend to use this for my right ear. So I have selected Right.
b. Follow the on-screen instructions to continue the hearing test. Place the Olive in your Right Ear.
Although this test is intended to determine your hearing level in your Right Ear, both your ears will be tested. At the end of the test, the gain values required to help you hear normally in your Right Ear will be automatically uploaded to your Olive.
c. During the Hearing test, a single tone will be played at different frequencies. Wait till you hear a Tone. When you hear a tone, press the button and continue. A screen grab of the entire Hearing Test process is shown below.
Now your Olive is ready for use. If you have purchased only one Olive, skip to Step 9. Otherwise continue with this step.
d. You need to now pair your second Olive with the App as well. Turn OFF the first Olive by holding the button down on the Olive till the light flickers 3 times before it turns OFF.
Just as with the first Olive, Place the second Olive in pairing mode.
Connect the second Olive to your iPhone by clicking on the other available Olive.
Open the Olive App.
e. Click on “Add Olive”. Follow the onscreen instructions just as with the first Olive.
f. When you get to the window shown below, wait. Wait for the pop-up window to pair your Olive with the App.
Now, assign a new name to your Olive. Possibly your name and the color of the label on the Olive. Then click on "Add", which should take you to the Home screen of the App.
g. As shown below, 2 Olives should be connected to the App.
h. Perform the hearing test on the second Olive as well. After the Hearing test is complete, the gain required for your second hearing aid is automatically uploaded to the Olive. Now both the Olives are ready to use. Turn on the first Olive as well.
After waiting for so long to get your hands on the Olive, I can sense your urgency to want to start using the Olive right away, but there are few tips for you to read to avoid uncomfortable feedback and distortion in the Olive. Please spend a few more minutes reading this to maximize your Olive's potential.