Beta Olive Charging Dock work-around #2 (non-soldering method)

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  • Pierre Andre Labeau

    @Rjclausen: it’s the wire between them, as you say, that has to be removed

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  • Charles Lefebvre

    @rjclausen the wire in between

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  • Sbarker16

    Followed directions and YES, Success!! My (wife's) Olive is now charging off USB and pulsating just like it should. I will say that there was enough battery in the Olive when we got it that she could use it while she watched a movie and indeed, it helped a ton! She was so sad when it wouldn't charge. But since the fix worked, we're excited to have her get to use it more.

    I also have a loose fit when the Olive goes into the cradle. Having said that, the connectors are obviously touching, as the green light is pulsating.

    I'd love to get an updated charger when you have that ready to roll -- I'm happy to have it working based on the fix, but we should get a new charger, I believe. Past the product, the definition of a successful company is one where the service is second to none!

    Thanks Olive, for everything to this point!

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  • Daniel

    @Jim Arkless - just use a rubber band to hold the Olive in place while storing an/or charging.  Hopefully in the new cradle they won't fall out as they did for so many beta testers.

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  • Waterman Aw

    Just adding my name to the list of successful charging dock repairs! I'd have to agree with others - It was as much luck as skill that I did this correctly. I just (carefully) slashed away at the specified location. I had no Idea whether I was successful until I plugged it in and the olive began charging. 

    Question: When the beta testing period is over will we receive a new charger that works as originally intended?

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  • Ken Cheng

    So, from the original workaround thread, it seems that Olive will fix the loose plastic tab issue, as well as provide cradles that fix the issues we've all experienced.

    Olive Support stated in Workaround thread #1:

    "

    • Olive Support Team 2
       

      @Shermanq, we are aware of a design flaw with the dock. We have noted that removing the Olive is difficult and some cradles have loose plastic tabs. Our final product will have a fix to these two issues.

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    • Avatar
      Olive Support Team 2
       

      @Thoor Eriksson and @Ken Cheng, we too (OU) agree that the best solution is to provide every backer with new cradles. Unfortunately right now, we don't have any left, nevertheless we are working on redesign the PCB and fixing the underlying issue that is causing the battery to over-discharge. Afterwards, we will produce new cradles and distribute them. We are not in anyway going to just wait for the redesign process to be concluded to offer you a definitely solution, so we are working on feasible work-around before being able to provide you a re-engineered working Olive cradle.

    "

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  • Daniel

    @Waterman Aw - as Ken Cheng pointed out with the Olive Union quotes, we will receive a redesigned functioning cradle in the near future.  This makes sense since the beta testers need to test the batteries and the charging of the batteries as well.  

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  • Rjclausen

    Thanks to everyone for their suggestions and encouragement. I got it done and I see the glowing green light. 

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  • Rolland Rice

    I decided against the 2 recommended work around procedures. Both destroy a function I think is too important to just forget. I think it's important to able to charge from the cradle.

    I went to my local hobby shop, one of those that sells nothing but RC items. And showed them the battery I needed to replace. They went through their stash of 3.7V 250mAh Lipo batteries and came up with one that looked like it would fir within the Olive cradle.

    I removed the bottom of the cradle box. Disconnected the battery connector. Snipped and stripped the Black and Red wires close to the old battery. The new battery connectors aren't the same as Olive's so I also snipped the connectors from and then stripped the the new battery leads at their maximum length. Then I soldered the old wire with original connectors onto the new battery's leads. Finished up by wrapping soldered wires with electrical tape.

    The new battery was thicker than the original battery by about .088". Luckily, I found that there are two reinforcing ribs on the inside of the cradle box that are .051" thick. I removed them with an x-acto knife so they no longer protrude into the cradle interior. The new batteries are a snugt fit, causing a slight bulge in the bottom of the cradle box, but not enough to be an issue. The bottom of the cradle snaps back into place.

    My Olive's LED is now happily pulsing during it's very first charge! Both of the tiny rubber blocks that hold the olive into it's cradle are missing, so I have to hold it snugly with electrical tape while charging. I'm congratulating myself on having my cake and eating it too.

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  • Shawn George

    whoo, it worked. hardest part for me was getting an x-acto blade into the edges to pry open the charging case, after that seemed to go fairly easily. 

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  • Henry Garcia

    Congrats on a successful fix, Rolland!  I too was looking for a replacement battery so I wouldn't loose the portable charging function of the cradle, but unable to find one, I proceeded with the non-soldering bypass work-around described above.  Alas, will have to wait for the replacement cradle for portable charging, but at least have an Olive that will charge now.  

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  • Christine Beetow

    Posting here because this has the most post activity.

    Now that I've done the work around I am testing olive out. Today using it as a bluetooth speaker for my phone, listening to media, after about an hour of listening the sound quality totally dropped and I pretty much got a crunchy static version of what I was listening to. I turned off the media to see how it would work in picking up sounds as a hearing aid and here same thing, but it only transmitted the crunchy sound of louder sounds and softer ones were not picked up at all. I thought this might be because the battery was low on the olive, but it was reading at mid 70% and I've had fairly clear sound with lower charge levels so not thinking that is an issue.

    Has anyone else had clear sound suddenly turn into crackle sound unexpectedly?

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  • Charles Lefebvre

    @Christine

    No crackle sound for me.

    I do hear an echo when I speak, possibly because I only one Beta Olive. I will get a pair of Olive on final distribution. I also suggested a low battery alert be added, I mentioned this on a message on Olive Union and team member said that he was taken that on.

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  • Rolland Rice

    I'm really getting used to their operation!. Both of my Olives are operating well. There is an echo when only one Olive is in, when I am using both there is no echo. I am using the "Input Audiometry" to fine tune and it is working very well.

    Now on to find how they function during the daily grind.

    Can anyone tell me why Each Olive shows twice on my list of Bluetooth connected devices? Also, when I am connected and using it as a Bluetooth speaker, I can only hear my iPhone playing thru one of my olives. Is this normal?

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  • Charles Lefebvre

    @Rolland thanks on the echo feedback.

    Question for you Rolland

    Where do you get the numbers to enter for Input Audiometry?

    Can't answer your other questions, since I only have one Olive

     

    Thanks,

    Chuck

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  • Daniel

    @Rolland Rice - See Charging an Bluetooth Issue article above.  Here is a quote taken from there:

    "A: The iPhone separates the Olive into two different devices in the Bluetooth Settings. Although the the part responsible for Olive Control might be connected, the part responsible for Olive Music Streaming might not, simply find the other part with the same name and connect to it."

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  • Rolland Rice

    Charles Lefebvre-

    I initially used the auto-testing but  it didn't do the Olive justice. Using the "Input Audiometry" you can use it like an EQ system to tune in each of the abridged frequency groups. Obviously, everyone's hearing is different, but why should we be satisfied with correcting our hearing to flat response? I can augment my hearing by using the sliders in the Audiometry contoller.

    I have found that I can't have the volume on either of my Olives higher than 70% or all I get is feedback. In addition, the slider a 3K has a major effect on the quality of the sound from the Olive. It cuts out a majority of the feedback noise.

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  • Charles Lefebvre

    @Rolland Thanks more in the Olive tuning

     

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  • Manycrows

    I was so happy when the work-around was successful, but the button does not respond to being pressed. The one time it did, there was no voice saying anything. Now I can't get it off again

     

    Kim

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  • George Sjoberg

    It is not clear where Olive Union wants beta reports to be sent. So I will place it here and also send it to Support.

     

    1. The cutting of R10 worked for me. It was far more difficult getting the back off the cradle. I finally used an exact to get it started then two small jeweler screwdrivers to work around the edges until it popped off. It took two trys to get the R10 cut. I also removed the battery. Olive now charges.
    2. Problem #1. Any attempt to raise or lower the volume,  or turn the olive off using the button on the Olive results in the volume going to max and the button becoming inoperative. The connection to the app on my iPhone (bluetooth) is also lost. Placing the Olive in the cradle ,even for a few seconds, makes the Olive operational again - at least until I touch the button on the Olive - and I can adjust the volume using the app after I reestablish the bluetooth connection.
    3. Problem #2. The Olive will randomly loose bluetooth connection to the app. My iPhone is in my shirt pocket at most 20 cm from the Olive. When this occurs I am back in the situation described in point 2. This leads me to believe there is a problem with the Olive.
    4. Problem #3. From the app Home Screen I go to Test. The screen says “Practice Information” and “Do a Practice Session to Get…” I have done this seven times. Enough practice. How do I do a non-practice test? Am I correct in thinking if I do a real hearing test that that test will be used to setup the Olive? Which leads me to the next point.
    5. Problem #4. The Audiometry screen always shows the the sliders set to “0”. Shouldn’t this reflect the results of the Hearing Test?
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  • Ken Cheng

    As others have noted, the Olive becomes non-operational after a while. No amount of button pressing will turn it off or get a response. The only thing that works is putting it back into the cradle to charge. Presumably, it's a software issue that can be fixed with an update.

    Also, like many bluetooth devices, I find the Olive loses its connection quite easily, and doesn't seem to reconnect automatically. You have to do that manually thru the app.

    Also, like others, it would be nice for the hearing test results to automatically be imported into the Audiometry settings, from which, a user can tweak to suit their environment. And, as others have noted, it would be nice to have environmental settings to choose from, like party, stadium, movie theater, work, etc.

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  • Waterman Aw

    Ken Cheng, I sadly must second your comments... This has been my experience as well. I also agree with your recommendations to improve the audiometry section of the app. To add to this I also must state that I'm having trouble keeping the Olive in my ear! When I didn't receive the earpieces with Olive I tried using earpieces from my headphones. Since the Olive is much bigger and heavier, almost any movement on my part caused the Olive to loosen or fall out. Luckily I was at home with a carpeted floor! If the supplied earpieces are no better than this I'll be afraid to take it out of the house, severely limiting its usefulness. Even though many would consider it uncool, an attachment to hook over top the ear, or some other device to secure the Olive, would be most welcome!

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  • Bill Leeper

    After trying both work arounds with no success I finally traced my problem to a faulty usb cable. It seems my wife's bluetooth wireless earphones are the only device in our household with that connector configuration so I never noticed I had the cable. Once I plugged that into the cradle the charging light came on. Haven't had time to see if it will properly charge yet but after modifying the cradle who knows what may happen.

    Anyway, if you have another usb cable give it a try. If mine was bad some of yours may be also.

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  • Daniel

    @Waterman Aw & Olive Union - "I'm having trouble keeping the Olive in my ear.

    As I suggested earlier part of the problem is that one Olive fits both ears.  Earbuds usually have a curvature for left and right ear and therefore fit better and more secure.  The Nuheara IQBuds are bigger and heavier but fit better because they are differently shaped for left and right ears.

    A good place to look for better earphone tips is here:

    http://www.complyfoam.com 

    they are sold on Amazon as well.  Yes they are expensive but if you wear earphones for several hours, they are worth it.  They have different products for different scenarios.

    http://www.complyfoam.com/products/store/ 

    Olive Union should get in touch with them and give them the Olive specs.  They can then add them to their list of compatible products and we would know which one to buy.

    They stay in this guys ear!

    http://www.complyfoam.com/ambassador/ 

     

     

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  • George Sjoberg

    Update to my last entry
    Part of the problem may be battery life in the Olive. The app was saying about 1 hour left when the Olive dropped Bluetooth, went to max volume, and a minute later shutoff. I estimate I'd been wearing it for 3 hours. I put it in the cradle for a minute or so, reconnected and home screen read 0%. So two points. Batter charge lasts about 3 hours and app doesn't reflect the true battery charge.

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  • Waterman Aw

    @Daniel - Re: Ear tip trouble: Thanks for your suggestion. I'll do this if necessary, but Olive Union should be responsible for providing good ear tips in a timely manner. If they fail to follow through it would be a big blow to their credibility. I have submitted a separate request for ear tips, pressing them for an update.

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  • Charles Lefebvre

    I've been getting at 3 1/2 hours  of use at 70 to 80% volume

    Charges in about 1 hour 45 mins stops around 93 to 94% with around 3 hours 45 mins estimated time. It would be great to have an alert on low battery condition. I mentioned this a couple of days back.

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  • George Sjoberg

    I also got a bit under 3.5 hours on my last charge. Just before the Olive died the app was showing 49% in the charge area. Is it possible the app is programmed to report on the longer production battery? That is the percentage is simply the number of hours of used since last charge as a percentage expected from the larger production battery? No problems on this last test session. I carefully avoided touching the button.

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  • Charles Lefebvre

    I had a late day charge and I didn't want leave on the charger until it stopped pulsing. Took it off the charger and the button didn't work. Put it back on the charger to finish the charging cycle and the button worked again. This is not an ideal scenario, in the future I will looking to use the Olive sooner and not wait for a full charge. The charging cycle is 2 to 1, 4 hours of use for 2 hours of charging. Too much down time between usage.

     

     

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  • Jim Arkless

    Really sad, safely charged but I can't switch the olive off, link into blue tooth or change volume looks like a faulty switch. Had I been able to switch off I would have blamed me but as I can't must only assume it is the unit

     

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